• fun is most important
• make team better – no gossip – do not blast the competition
• listen a lot – boots on the ground – share with co-workers what you learn
• authentic sales – what the client needs
• real vacations – no cell phones – no email – stay unplugged – no gifts or souvenirs
• game level focus
• be prepared – arrive early – practice practice
• dress like you mean it
• share what you learn
• be the greatness – be a role model